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Communication Techniques:

Effective communication is critical in any business, but especially in offshore outsourcing. In order to achieve success, CentricSource has developed unique outsourcing tools and techniques. Here are some of our inner processes that we’ve developed in order to ensure effective communication:

US Based Account Executive

This individual will work with you to develop a game plan for how your workflow process will transpire. They will assist with troubleshooting and monitor your campaign to ensure maximum results. Enclosed is a PDF with our recommended “Best Practices” for working with offshore employees.
( See attached PDF)



English speaking Remote Employees

We screen our employees to ensure that their English skills meet your requirements.



Quality Control Managers

Each of our Remote Employees will have a QC manager who you will monitor your campaign, assist with any challenges and keep you informed of day to day administrative situations.



Technology

CentricSource strongly recommends our client use some form of project management in order to track communication and progress, and store files in a central location. Here are a couple of our recommendations:





Very Affordable, highly rated, designed for web projects, great for complex projects, recommended by our customers, now recommended by us! www.basecamphq.com/






CentricSource PMP:
Free use, customizable. Great for simple projects and minimum storage.




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Communication Tools

Modern technology has made communicating with people simple and free. We use:



: Free web based VOIP system. www.Skype.com
: We utilize MSN Messenger as our primary message system. webmessenger.msn.com/